Operator: Frontface Studios LLC, Texas, United States
1. Our Services and this agreement
Frontface Studios LLC ("we," "us," or "our") operates FurrySMP's Minecraft server network, websites, communication features, and in-game benefits (the "Services").
These Terms govern your use of our Services. Our network rules, also available through /rules in-game and in our official Discord server, apply to your conduct. Our Privacy Policy explains how we process information, including gameplay, voice, and message records.
FurrySMP is not an official Minecraft service and is not approved by or associated with Mojang or Microsoft. Minecraft and related intellectual property belong to their respective owners.
2. Eligibility and accounts
You must be at least 13 to use FurrySMP, and meet any higher applicable minimum age. If you are below the age at which you can enter a binding agreement where you live, your parent or legal guardian must provide any permission or participation required by law.
We do not currently operate an age-verification process. If staff learn that a player is below the applicable minimum age, access to the network and our Discord server will be restricted. Staff may report suspected breaches of Discord's own age requirements to Discord.
You must have a valid Minecraft account and the rights needed to use it. Keep your account secure and do not use another person's account or payment method without authority. You are responsible for your own conduct and for reasonable account-security precautions.
Purchasing through Tebex and using Discord are subject to their separate terms and age requirements. Being old enough to play FurrySMP does not necessarily make you eligible to purchase through Tebex.
3. Conduct and community rules
Follow the network rules and lawful staff instructions relating to the operation or safety of the network. Do not harass or threaten others, disclose someone else's private information without authority, cheat, exploit bugs, evade valid sanctions, commit payment fraud, interfere with the Services, or use them unlawfully.
Do not submit content that infringes another person's rights. Report suspected vulnerabilities or serious abuse through our support channels.
We may investigate suspected breaches and apply warnings, communication restrictions, suspensions, or permanent bans as appropriate to the conduct and evidence. Purchased ranks do not exempt a player from the rules. Each player may use no more than two accounts on the network. Additional accounts may be banned under the network rules. We use account and IP information to investigate suspected alternate accounts and ban evasion.
We will make updated rules available through our service channels. Material contractual changes remain subject to section 12; a routine rule announcement does not waive your legal rights.
4. Store purchases and Tebex
Tebex acts as merchant of record for store purchases. We manage the catalogue, baskets, prices, and delivery of in-game entitlements, while Tebex operates checkout and administers payments, refunds, and payment disputes.
Pressing checkout redirects you to Tebex. Your purchase is subject to the Tebex terms presented there, including its general purchase terms or US purchase terms, as applicable. Our Terms govern the network and the benefits we administer; they do not replace Tebex's purchase agreement or override mandatory consumer rights.
Our store currently offers one-time purchases of cosmetic badges and tiered ranks, and repeatable cookie bundles that credit an in-game cookie balance. A one-time cosmetic purchase does not authorise recurring billing. Cookie bundles can be bought again. If subscriptions are introduced later, their price, frequency, cancellation terms, and required authorisation will be presented separately.
Review the product description, price, currency, taxes and fees, eligibility requirements, and Minecraft account details before paying. An eligible player can upgrade a lower rank at the discount shown in the store. Do not assume a previous payment is credited unless the upgrade offer states that it is.
We currently do not support gifts or transfers of entitlements between Minecraft accounts.
5. Digital benefits and delivery
Store payments purchase licences to use digital benefits within FurrySMP. They support the operation of the network, but are purchases of the specified benefits rather than unconditional donations. They are associated with the Minecraft UUID used for the purchase, apply across our server network as described in the product listing, and have no cash redemption value.
Rank features may include badges, emotes, text-formatting commands, social commands, storage capacity, home locations, auction slots, item recipes, early access to future game modes, and a Discord role. The product listing controls which features are included in a particular rank. Discord roles require a linked Discord account.
An early-access benefit applies to a relevant mode if and when it becomes available; it is not a promise that an unspecified future mode will launch on a particular date.
Purchased ranks and badges do not have a scheduled expiry and are not time-limited by a world or season reset. This does not prevent removal following an applicable payment reversal, a valid account-deletion request, or lawful enforcement under these Terms. Access to the features depends on the network continuing to operate.
Non-expiring does not mean that the network is guaranteed to operate forever. The availability and closure provisions in section 10 apply, without limiting mandatory consumer rights.
Delivery normally occurs automatically after Tebex confirms payment to our system. Delays can result from payment verification, network availability, or technical faults. No specific delivery interval is presently promised; this does not displace delivery deadlines or remedies required by applicable law or the purchase agreement.
For missing benefits, use a support ticket in our Discord server or email privacy@furrysmp.net, identifying the Minecraft account and relevant Tebex receipt. Do not send payment-card credentials.
Tebex sends the purchaser a receipt.
6. Refunds, reversals, and disputes
We do not offer discretionary change-of-mind refunds. This does not exclude refunds, cancellation rights, or other remedies required by applicable law or the Tebex purchase agreement. Tebex handles refund and payment-dispute administration as merchant of record.
For customers with statutory withdrawal rights, any applicable exception for digital delivery depends on the required disclosures, consent, acknowledgement, and other legal conditions being satisfied. Buying a rank or joining the server does not by itself establish that every such condition has been met.
Where a payment is refunded, reversed, or cancelled, the associated entitlements may be removed in accordance with the purchase agreement and applicable law.
A refund notification from Tebex removes the refunded entitlement without automatically banning the player. Opening a payment dispute does not by itself trigger entitlement removal or a permanent ban. If Tebex reports that the dispute was lost, our current system automatically removes the entitlement associated with that payment and permanently bans the player from the network.
A player can request staff review at furrysmp.net/appeals. Any legally required remedy or correction remains available.
A ban for a substantiated breach of network rules does not automatically create a right to a discretionary refund. Mandatory rights and Tebex's applicable terms still apply.
7. Required moderation records and optional Discord linking
The network captures gameplay replays from connection until disconnection and logs in-game messages, including private messages, group messages, and commands.
Replays contain game packets used to reconstruct gameplay, rather than webcam or desktop video. They also contain Simple Voice Chat audio handled by the system, including proximity, locational, group/non-directional audio, and the player's own transmitted microphone audio.
Recording is mandatory for network moderation. Private messages and group voice are not exempt. Installing the voice mod or allowing microphone access on your device does not itself explain or obtain any separate permission required for server-side recording.
We use these records for moderation, reports, rule enforcement, and appeals. Recordings from this system will not be used for promotional purposes. Gameplay replays, including voice audio within those replays, are deleted when they are at least 30 days old. Retention, access, safeguards, and rights are described in the Privacy Policy.
Discord linking is optional. Use /discord link, then send the one-time code to our bot, to associate your Discord ID with your Minecraft UUID. Linked features include event direct messages, rank-to-role synchronisation, and a Booster rank tied to Discord boosting. Use /discord unlink to delete the association.
The Discord Booster rank provides additional auction-house slots and home slots. These benefits are locked or revoked when boosting ends. They are conditional benefits, unlike purchased ranks and badges that have no scheduled expiry.
When Booster benefits end, the affected homes, auction listings, and associated items are preserved, but access to the additional slots is locked. Access is restored if boosting resumes or a purchased rank provides the necessary replacement capacity.
8. Reports, appeals, and account deletion
Submit a player report through /report in-game or through a support ticket in our Discord server. Staff review reports and appeals, discuss cases internally, and communicate appropriate information to the people involved. Authorised administrators can view gameplay replays and voice recordings; other authorised staff can view IP addresses, session history, reports, and support tickets for their duties.
Active and expired punishment records are made publicly available at furrysmp.net/punishments, as described in the Privacy Policy. Public records include the punished player's username, the reason, the date issued, and the expiry date. Evidence, IP addresses, and the identity of the staff member who issued the punishment are excluded.
There is no general deadline for submitting an appeal. Submit appeals at furrysmp.net/appeals; Discord access is not required.
We may protect another person's privacy or the integrity of an investigation by limiting what evidence or identifying information we disclose. A review does not guarantee reversal of a sanction. Applicable legal rights remain unaffected.
For privacy or account-deletion requests, email privacy@furrysmp.net. We will verify your authority, ordinarily through Microsoft sign-in on furrysmp.net or store.furrysmp.net, or by a proportionate alternative described in the Privacy Policy.
Complete player-account deletion includes entitlement associations and may permanently remove access to purchased benefits. We will explain the effect before processing the request. It does not automatically cancel independent records or obligations held by Tebex, Discord, or Microsoft, or require removal of minimal records that are necessary and lawful to retain for an active punishment or another applicable exception.
An access or correction request, or a request concerning unrelated information, does not automatically require deletion of purchased entitlements.
9. Content and intellectual property
You retain any rights you hold in content you submit. To operate the Services, you permit us to host, transmit, display to the intended audience, and review that content to the extent necessary for the service features and moderation described in these Terms and the Privacy Policy.
This permission does not authorise promotional reuse of system recordings. Retention and deletion remain governed by the Privacy Policy and applicable law.
You may use our original server features and website materials as needed to use the Services. These Terms do not transfer ownership of our code, branding, or other intellectual property, or of Minecraft or third-party materials.
10. Availability and changes to the network
Maintenance, faults, security issues, and platform changes can affect availability. We do not promise uninterrupted access.
We normally announce planned downtime and updates through Discord, and aim to give an in-game warning around five to ten minutes before planned downtime. Emergency interruptions may occur without that notice. Website changelogs will be used when available.
We may make reasonable changes needed to maintain the Services, fix problems, address abuse, or comply with law and platform requirements. Material changes affecting purchased benefits remain subject to the purchase description, applicable law, and Tebex's agreement.
We do not guarantee that the network, an individual game mode, or a feature will operate indefinitely. If the network permanently closes, access to its in-game benefits ends. Where reasonably practicable, we will give advance notice of a planned closure through our website and other service channels.
To the extent permitted by applicable law and the applicable purchase agreement, we do not offer a discretionary refund or compensation solely because the network closes. This does not exclude a refund, damages, or another remedy required by law or Tebex's purchase agreement. It does not authorise misleading sales or removal of benefits contrary to rights that cannot lawfully be waived.
11. Responsibility and legal protections
Nothing in these Terms excludes or limits a statutory consumer right or any liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation.
To the extent permitted by applicable law, we do not make additional implied promises about uninterrupted availability or fitness for a particular purpose beyond the product description, these Terms, and rights that apply by law. We are not responsible for losses to the extent caused by your unlawful conduct or matters outside our reasonable control, subject to duties that applicable law imposes.
12. Changes and contact
We will post revised Terms at https://furrysmp.net/terms with an updated effective date and provide notice of material changes through appropriate service channels. Where required, we will give advance notice or obtain renewed agreement. Changes do not retrospectively remove accrued consumer rights.
Contact Frontface Studios LLC at privacy@furrysmp.net for support or questions about these Terms.
Website: https://furrysmp.net
Store: https://store.furrysmp.net